Resident Opportunity Services (ROS) Program
Starting Pay: $38-42,500 with benefits, depending on skills and experience
Under supervision of the ROS program manager, the Senior Support Coach will conduct outreach, provide supportive counseling, enable community building activities, and perform various duties in support of older residents residing in Voice-sponsored affordable housing developments in the Uptown Community. S/he will take a lead role in linking low-income, senior residents and their families to services and opportunities that address social, health, economic, cultural, and recreational needs and interests. The position is full time, with a schedule that is flexible to meet residents’ needs. Current COVID safety precautions in place with the flexibility to work remotely as needed.
Duties and Responsibilities
The Senior Support Coach will
- Assess needs and interests of senior residents, including home environment, physical and mental health status, and resources, via voluntary participation and with referrals from property management;
- Provide incident response services, ongoing case management services and coordination; database management and reporting consistent with policies, security protocols, and confidentiality procedures; and regular communications with senior program participants by phone, virtual meetings, home and office visits, email and other correspondence;.
- In program support and service coordination, the Senior Support Coach may conduct outreach and act as liaison to agencies, institutions, medical providers, property management, and organize social or “community building” events, such as intergenerational activities, field trips, gardening projects, health/fitness classes, and financial support workshops; and,
- As part of on-going data collection efforts, the Senior Support Coach will help with an organization-wide effort to collect baseline information from each household in Voice owned and partner buildings.
Qualifications and Requirements
Master’s Degree in Social Work +2 years experience with senior services, and/or equivalent of undergraduate degree +5 years related experience. Case management experience is essential, with proven ability to work with diverse populations, across lines of race, economics, nationality, sexual orientation, age, religion, and other differences. Strong teamwork and communications skills; proficiency in office, internet and network programs — all required. Fluency in a second language is a plus.
Contact Us: E-mail cover letter, resume, and references to firstname.lastname@example.org
About the Organization
Voice of the People in Uptown is a nonprofit, community-controlled housing corporation with over 50 years of service. Voice owns, manages, and/or provides support services to about 800 families and seniors in 14 buildings. It has a legacy of tenant organizing, community development, and advocacy for affordable housing and social justice. The organization is an equal opportunity employer.